71. (p. 195) What communication? What the key to effective communication?
72. (p. 199-202) What the : 1240100.
71. (p. 195) What is communication? What is the key to effective communication?
72. (p. 199-202) What is the difference between downward communication and upward communication? What is the primary purpose of each?
73. (p. 207-209) How does culture impact communication?
74. (p. 215-217) Define negotiation and explain the basic steps in the negotiation process.
75. (p. 220-221) Explain the wide variety of tactics used in international negotiation.